Coronavirus Updates

CASS Continues to Operate But with Modified Services

Cincinnati Area Senior Services has taken urgent steps to deal with the coronavirus. We’ve made operational adjustments so we can continue to provide crucial services to seniors. At the same time, we’re doing our best to protect their health and the health of our employees while complying with government orders.

If you have questions or need services, please call our main phone number at 513-721-4330. Our receptionist will direct you to someone who can assist you. Please do not use our direct phone lines during this crisis. Some of our staff members are not working from their offices.

Here is additional information about changes in our programs and services as well as an appeal for emergency donations:

CASS Needs Your Contributions Now

During the coronavirus pandemic, CASS is on the front lines in keeping older adults alive. We’re the first responders for homebound seniors – and we need financial help now more than ever.

We expect to lose about half of our funding because we’ve been forced to temporarily close programs that would put people at risk from being too close to each other.

Please consider an emergency investment in CASS to help us make it through this once-in-a-lifetime crisis. Please go to

How Seniors Can Request a Home-Delivered Meal

Seniors who are homebound or concerned about leaving their homes to shop for food can request home-delivered meals by calling the Council on Aging of Southwestern Ohio at 513-721-1025 and requesting “CASS meals.” All seniors are eligible for meals, but some might be charged a fee depending on their income.

CASS is Looking Out for Seniors and Our Employees

CASS has shifted all our efforts to delivering meals to older adults in our Meals on Wheels program as well as taking them safely to grocery shopping and urgent medical appointments. In addition to our regular daily food deliveries, we have provided them with a 14-day supply of non-perishable food to supplement their typical food deliveries.

We’ve provided our employees with masks and gloves, and we’re regularly disinfecting our vehicles. We’ve also eliminated any requirements that put people at risk from being too close, such as asking seniors to sign for food deliveries. And we’re performing a daily health assessment on employees.

Council on Aging is Accepting Offers from Volunteers

We’re grateful for the generous offers from community members who want to volunteer to serve seniors during the crisis. We’re asking that they contact the Council on Aging of Southwestern Ohio to volunteer. The Council is coordinating volunteers across Greater Cincinnati’s senior network. We encourage people to contact the Council at

We’re Limiting Our Medical Transportation

We typically offer a service to drive seniors to doctors’ appointments. During this crisis, we are limiting that service to seniors who have urgent medical needs.

Our Centers and Congregate Meal Sites Are Closed

Our centers and congregate meal programs are closed during the crisis. We are contacting seniors who have received CASS meal services in the past to see if they have needs. If you haven’t heard from us and have needs, please call our main office at 513-721-4330.

We’re Asking Job Candidates to be Patient

We cannot interview job candidates at this time, but that situation will change. We’re encouraging job candidates to stay interested in CASS. Job candidates can fill out a job application or provide a resume here but we ask that they be patient as they await a response.

For More Information:

If you need to speak to us, please call CASS at 513-721-4330 or send us an email using the Contact Form on our Contact page. We’re doing our best to keep up with the calls and emails.

The U.S. Centers for Disease Control and Prevention have provided information about the Coronavirus here.


Page updated March 31, 2020